top of page
tell me, pluto..

Cancellation Policy

Cancellation Policy

A consumer is any person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Cancellation policy for services (Readings & Coachings)

As a consumer or customer, you are entitled in accordance with § 312 Bürgerliches Gesetzbuch (BGB) to cancel your order within 14 days from the day the contract is concluded.


In order to excercise your right of withdrawal, you must inform me:


Alexandra Ulrich

Westerholter Straße 130

45770 Marl

+49178 33 760 41



of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail or made by call). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your statement of exercising your right of cancellation before the cancellation period has expired.

If you are a registered trader („Vollkaufmann“), you are not entitled to cancellation rights in accordance with § 312 BGB.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of cancellation with regard to this contract, compared to the total scope of the services provided for in the contract.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)


Alexandra Ulrich

Westerholter Straße 130

45770 Marl



Email address:


- I / we (*) hereby withdraw from the contract concluded by me / us (*) for the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only when notified on paper)

- date (*) Delete where inapplicable.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the consumer's personal needs.

The right of withdrawal expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed that you are aware that you will lose your right of withdrawal when we begin to fulfill the contract. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

bottom of page